Privacy Policy
Effective Date: 16/06/2025
New Hope Good People (“we”, “our”, or “us”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect the information you provide to us.
1. Who We Are
New Hope Good People is a care and support service provider based at:
2, Pillings Road, Oakham, LE15 6QF, United Kingdom
We are registered with and regulated by the Care Quality Commission (CQC) and operate in accordance with the UK General Data Protection Regulation (UK GDPR).
2. What Information We Collect
We may collect the following types of personal data:
- Personal Identification Information – Name, address, date of birth, telephone number, email address
- Health & Care Details – Medical conditions, support needs, medication, risk assessments
- Financial Information – Invoices, payments, and care funding information
- Emergency Contacts – Names and contact details of next of kin or legal representatives
- Employment Data – If you apply to work with us, we may collect CVs, DBS checks, and references
3. How We Use Your Information
We collect and use your data for the following purposes:
- To provide and manage care and support services
- To create care plans and monitor care quality
- To comply with legal and regulatory obligations
- To communicate with you and your representatives
- For internal record-keeping and service improvements
4. Legal Basis for Processing
We process your personal data on the following legal grounds:
- Consent – You have given clear permission for us to process your data
- Contract – Data is necessary to deliver a care agreement or employment contract
- Legal Obligation – We are legally required to collect and store some data
- Vital Interests – Processing may be required to protect someone’s life
- Legitimate Interests – Where we have a legitimate need that does not override your rights
5. How We Store and Protect Your Information
All personal data is stored securely in accordance with data protection legislation. We implement appropriate technical and organisational measures to prevent unauthorised access, disclosure, or misuse of your data.
6. Sharing Your Data
We will only share your data when necessary and with your consent (where required). We may share information with:
- Healthcare professionals (e.g. GPs, hospitals, social workers)
- Regulatory bodies such as the CQC
- Local authorities or commissioning bodies
- Emergency services in urgent situations
- Our care staff and administrative team
- DBS and employment screening providers (for job applicants)
We will never sell your personal information to third parties.
7. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data (in some cases)
- Object to or restrict the processing of your data
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Commissioner’s Office (ICO)
You can contact the ICO at: www.ico.org.uk
8. Cookies (if applicable)
If our website uses cookies, these are used only to enhance your browsing experience and analyse website traffic. You will be notified when cookies are in use and have the option to opt out.
9. Contact Us
If you have any questions about this policy or how your data is handled, please contact:
New Hope Good People
📍 2, Pillings Road, Oakham, LE15 6QF
📧 admin@newhopegoodpeople.co.uk
📞 01604904011 / 07518268747